In short: we collect only the information needed to operate, secure and improve the service. Standard video calls are not recorded by erotix.chat.
1. Scope
This Privacy Policy applies to the erotix.chat website, video-chat experience and related services (collectively, the “Service”). By using the Service, you acknowledge the practices described below.
2. Information we collect
The information we collect depends on how you use the Service:
- Information you provide: account details, age or eligibility confirmations, preferences, support messages, reports and any information you choose to submit.
- Video-chat data: live audio and video must be transmitted to connect a call. erotix.chat does not record standard calls. Other users may still capture a call without our knowledge, so do not share anything you want to keep private.
- Technical information: IP address, browser and device type, operating system, language, approximate location derived from IP, timestamps and diagnostic data.
- Usage and safety information: matches, session duration, feature interactions, blocks, reports and signals used to prevent fraud, abuse or policy violations.
- Payment information: if you purchase a paid feature, payment details are processed by our payment provider. We may receive transaction status, product and billing identifiers, but not your full card number.
3. How we use information
- Provide random matching, accounts, preferences and customer support.
- Keep the Service safe, enforce our Content Policy and investigate reports.
- Detect spam, fraud, security incidents and technical problems.
- Understand performance and improve features and accessibility.
- Process purchases and send essential service communications.
- Comply with law and protect users, our rights and the public.
4. Legal bases
Where data-protection law requires a legal basis, we rely on performance of our contract with you, our legitimate interests in operating and securing the Service, your consent where requested, and compliance with legal obligations.
5. When we share information
We may share limited information with vendors that help us provide hosting, communications, analytics, payments, security and support. These providers may use it only to perform services for us. We may also disclose information when required by law, to address an emergency or credible safety threat, to investigate abuse, or as part of a merger, financing or sale of the Service.
When you enter a video chat, the person matched with you can see and hear what you transmit and may see profile details you choose to display.
6. Cookies and similar technologies
We may use cookies, local storage and similar technologies to keep you signed in, remember preferences, maintain security and understand how the Service performs. You can control many of these technologies through your browser, although disabling essential storage may prevent parts of the Service from working.
7. Retention
We keep information only as long as reasonably necessary for the purposes described here, including providing the Service, resolving disputes, enforcing agreements and meeting legal obligations. Retention periods vary by data type. Safety records may be retained longer when needed to prevent repeat abuse.
8. Security
We use reasonable administrative, technical and organizational safeguards designed to protect information. No online service is completely secure, so use a strong, unique password and avoid sharing sensitive personal information during chats.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information; object to or restrict certain processing; or withdraw consent. You may also have the right to complain to your local data-protection authority. To submit a request, email us from the address associated with your account. We may need to verify your identity before responding.
10. International transfers
The Service and its providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.
11. Adults only
The Service is strictly for people aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has used the Service, contact us immediately so we can investigate and take appropriate action.
12. Changes to this policy
We may update this policy as the Service or law changes. We will post the revised version here and update the date above. If a change materially affects your rights, we will provide additional notice where appropriate.
13. Contact
For privacy questions or requests, email info@erotix.chat. Please use the subject “Privacy request” so we can route your message correctly.